Customer Service Representative (Lagos) at Deliveryease Logistics

Administration
Lagos
December 15, 2025
Full Time

Job Description

Deliveryease Logistics is a dynamic and forward-looking logistics and courier services provider based in Nigeria. We specialize in efficient, reliable delivery solutions tailored for both individuals and businesses. Whether it’s last-mile courier, parcel delivery, or logistics coordination, Deliveryease Logistics aims to deliver speed, transparency, and exceptional customer satisfaction.

Job Title: Customer Service Representative
Job Location: Lagos
Job Type: Full-time (On-site)

Job Details

The Customer Service Representative (CSR) plays a key role in ensuring smooth communication between customers, dispatch riders/drivers, and the operations team. The CSR is responsible for handling customer inquiries, tracking shipments, resolving delivery issues, and ensuring customer satisfaction throughout the delivery process.

Key Responsibilities

  • Receive and respond to customer calls, chats, and emails regarding deliveries.
  • Process pickup and delivery requests and assign to dispatch riders/drivers.
  • Track orders in real-time and provide customers with timely updates.
  • Handle complaints related to delays, missing items, or failed deliveries.
  • Confirm delivery status and ensure proof of delivery is recorded.
  • Maintain accurate records of customer details, shipment logs, and tracking information.
  • Communicate with operations team to ensure smooth delivery flow.
  • Follow up with riders/drivers to ensure parcels are delivered promptly.
  • Resolve customer concerns professionally and escalate complex issues when needed.
  • Prepare daily reports on deliveries, complaints, and customer interactions.
  • Promote company services and maintain positive customer relationships.

Skills & Qualifications

  • Excellent communication and phone handling skills.
  • Ability to multitask in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
  • Good knowledge of Lagos/Nigeria road network (optional but valuable).
  • Proficiency in computer tools (Excel, CRM, dispatch apps, WhatsApp Business, etc.).
  • Customer-friendly, patient, and well-organized.
  • Ability to work with riders/drivers and coordinate logistics operations.
  • Prior experience in logistics/dispatch is a plus but not mandatory.

Performance Metrics

  • Delivery turnaround time
  • Customer satisfaction rating
  • Number of resolved tickets/cases
  • Communication speed and accuracy
  • Reduction in failed deliveries or complaints

Work Conditions

  • On-site/office-based (with dispatch monitoring screens where available)
  • May involve weekend or shift duty depending on business volume
  • Fast-paced environment requiring responsiveness.

Closing Date: March 16, 2026

How to Apply

Interested and qualified applicants should send their CVs to deliveryeaselogistic@gmail.com

Related Jobs